- Job Posted Date : 26-Nov-2018
- Job Reference : J909286891276702
- Industry : Accounting & Finance
- Job Position : Collection Agent - Team Leader
Duties and Responsibilities:
- Manage and motivate a team of collection agents
- Achieve set revenue targets and ensure call quality objectives
- Report to management on achievements attained and in progress
- Deliver a consistent and professional level of service at all times
- Maintain adherence to customer policies and procedures
- Ensure security and confidentiality of sensitive information
- Comply with all legal requirements during debt collections
- Operate from a client supplied debt collection system
- Call third party customers to collect outstanding commercial debts
- Take a payment on the phone or arrange payment agreements
- Notate the system with the call outcome accurately and efficiently
- Ability to lead, motivate and manage a team of collection agents
- Professional in being the interface between the customer and the team
- Capable of training collection agents as and when required
- Excellent communication and negotiation skills, written and verbal
- Able to professionally control debt collection conversations
- Able to remain polite, tactful, honest and firm with resistant customers
- Able to speak in a neutral or American accent
- Knowledge of US collection laws and skip tracing very helpful
- Competent in Microsoft Word, Excel and Outlook
- Detail-oriented, highly accurate and productive
- Must be persuasive, persistent and self motivated
- Able to relate to people from a variety of different backgrounds.
- Display empathy, assertiveness, tact and resilience on calls
- Professional manner to keep and improve customer relations
- Salary : PHP 25000 - PHP 29000
- Years of Experience : 2
- Work Location : Luzon | Region III, Tarlac
- Benefits: We pay competitive salary and benefit packages, treat our employees with dignity and respect, and look for long term relationships we can both grow from.
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- Job Status: OPEN
- Company Address : 2078 McArthur Highway, Anupul, Bamban, Tarlac 2317
- Contacts : 09667957726
- Company Info : Acumenica Inc. is a 100% Filipino owned and run BPO corporation located in Macarthur Hwy, Bamban - just outside Clark. We seek career-minded staff who are guided by core principles of honesty, diligence, loyalty and with work ethics that ensure we always deliver on our promises to our clients.
We pay competitive salary and benefit packages, treat our employees with dignity and respect, and look for long term relationships we can both grow from. At Acumenica we don't care how much you know - until we know how much you care.
Unlike some larger BPOs we do not churn and burn employees in short term contracts in a race to the bottom. We want to attract, retain and work with the best available people in an environment we are all comfortable with.
Please note we are a local commute for residents of Bamban, Mabalacat, Capas, Concepcion
Please send us your updated resumè to firstname.lastname@example.org.