- Job Posted Date : 2016-08-25 22:34:58
- Job Reference : J847479417870735
- Industry : Arts / Media / Design / Communications
- Job Position : Contact Centre Agent/Customer Service Representative ENGLISH
Position Title: Contact Centre Agent/Customer Service Representative
Reports to: Team Leader
Country/Business Unit: Philippines
As a Contact centre agent or Customer Service Representative the responsibilities include:
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes policies by entering client information;
• Informs clients by explaining procedures; answering questions; providing information.
• Improves processes by reporting problems, gathering data and processing accounts
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Perform other related duties as assigned
Required Education: College level/ College Graduate of any degree
Required Experience: At least 6 months of experience in a similar call centre position
Good data entry and typing skills
Proficient in relevant computer applications
Excellent Communication skills
Verbal and Written/documentation skills
Ability to multi task with ease
Problem Analysis and problem solving
Must have good attention to detail
Resilient and adaptable to constant changes
Flexible with work hours
- Salary : 0000
- Years of Experience : 1
- Work Location :
Luzon | NCR,
- Benefits: Working with Anderson Group Philippines means being part of a dynamic global organisation that that is committed, dedicated, and driven. We seek to empower our employees, to nurture their talents, and develop them to be their best.
It is our goal to always provide quality service to our clients, but we know that the core of business is our very own people.
We think you’ll be a great addition to our team!
- Bookmark this Job:
- Job Status:
This Job Posting is already CLOSED
- Company Address : Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines
- Contacts : 25565199
- Company Info : Anderson Group Philippines is part of Anderson Global, with its headquarters set in the UK. Servicing thousands of clients throughout the world, Anderson Global specializes in recruitment, finance, contracting, leasing, BPO services, I.T. and software solutions, and consultancy.
For its Manila branch, Anderson Group Philippines delivers a suite of comprehensive solutions and world-class customer service. Its focus is on the core of its people and provides services that are like no other—an exceptional standard of solutions developed for its clients and partners. Its three core offerings are BPO Services, I.T. Solutions and Seat Leasing.
You can also email us at email@example.com or personally visit our office at 11/F Wynsum Corporate Plaza, 22 Emerald Ave., Ortigas Center Pasig City.