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Contact Centre Agent/Customer Service Representative ENGLISH

  • Job Posted Date : 2016-08-25 22:34:58
  • Job Reference : J847479417870735

Job Information

  • Industry : Arts / Media / Design / Communications
  • Job Position : Contact Centre Agent/Customer Service Representative ENGLISH

job descriptions:

    Position Title: Contact Centre Agent/Customer Service Representative Department: Operations Reports to: Team Leader Country/Business Unit: Philippines Responsibilities As a Contact centre agent or Customer Service Representative the responsibilities include: • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Establishes policies by entering client information; • Informs clients by explaining procedures; answering questions; providing information. • Improves processes by reporting problems, gathering data and processing accounts • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Updates job knowledge by studying new product descriptions; participating in educational opportunities. • Perform other related duties as assigned Minimum Qualifications: Required Education: College level/ College Graduate of any degree Required Experience: At least 6 months of experience in a similar call centre position Good data entry and typing skills Proficient in relevant computer applications Key Competencies: Excellent Communication skills Verbal and Written/documentation skills Ability to multi task with ease Problem Analysis and problem solving Must have good attention to detail Resilient and adaptable to constant changes Flexible with work hours

Job synopsis

  • Salary : 0000
  • Years of Experience : 1
  • Work Location : Luzon | NCR, Pasig City
  • Benefits: Working with Anderson Group Philippines means being part of a dynamic global organisation that that is committed, dedicated, and driven. We seek to empower our employees, to nurture their talents, and develop them to be their best. It is our goal to always provide quality service to our clients, but we know that the core of business is our very own people. We think you’ll be a great addition to our team!
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  • Job Status: CLOSED

This Job Posting is already CLOSED

Company Information

  • Company Address : Ecotower Building Unit 1504, 32nd Street corner 9th avenue Bonifacio Global City, Taguig City Philippines
  • Contacts : 25565199
  • Company Info : Anderson Group Philippines is part of Anderson Global, with its headquarters set in the UK. Servicing thousands of clients throughout the world, Anderson Global specializes in recruitment, finance, contracting, leasing, BPO services, I.T. and software solutions, and consultancy. For its Manila branch, Anderson Group Philippines delivers a suite of comprehensive solutions and world-class customer service. Its focus is on the core of its people and provides services that are like no other—an exceptional standard of solutions developed for its clients and partners. Its three core offerings are BPO Services, I.T. Solutions and Seat Leasing.

How To Apply

You can also email us at or personally visit our office at 11/F Wynsum Corporate Plaza, 22 Emerald Ave., Ortigas Center Pasig City.
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