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Helpdesk Technician
Stefanini Philippines

  • Job Posted Date : 2017-02-01 14:12:57
  • Job Reference : J698258090860023

Job Information

  • Industry : Computer & Information Technology
  • Job Position : Helpdesk Technician

job descriptions:

    Job Description Provide technical end-user support via telephone, email, or webchat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements: Bachelor’s degree/Vocational in IT-related courses is a plus. Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course. Good in oral and written English communication and customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity/good working knowledge in PC Hardware/Software Troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system is a plus.

Job synopsis

  • Years of Experience : 0
  • Work Location : Luzon | NCR, Makati City
  • Benefits: maluwag and chill ang accounts. Laptop provided with permanent stations on some accounts and very high chance of getting *** Sat-Sun off *** Better Industry competitive base pay HMO + Allowances (non-taxable) Employee-centric management style (STEFANINI is built by its people. A HAPPY WORKER WORKS HARDER!) Employee Empowerment (YES! WE GROOM AND ENCOURAGE YOU TO CLIMB THE CORPORATE LADDER!) Better work-life balance (we offer you flexibility to be with your family on important occasions!) Company sponsored football team (we won the CFL!!) Company sponsored Film outings!! (We block screened cinema 4 in glorietta for hot movie releases) Director's film screening with VIP lunch/dinner for exceptional team members!! Attendance and performance bonuses on a monthly basis! P4,200 non-taxable allowances Sodexo's as weekly/bi-weekly incentive
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  • Job Status: CLOSED

This Job Posting is already CLOSED

Company Information

  • Company Address : 30F GT Tower Ayala Ave. Cor. HV Dela Costa, Makati City
  • Contacts : 09495734775
  • Company Info : Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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